Make a claim

We’re here to help guide you, and the beneficiaries of members who’ve passed away, through the process of making an insurance claim.

How to claim

To talk about a possible claim, call us on 1300 667 387 from 8.30am to 5pm AEST/AEDT weekdays. An AustralianSuper insurance representative will be able to help you.

You can learn more about making insurance claims by downloading our fact sheets below.

Applying for Income Protection payments PDF, 144KB

Applying for a Total & Permanent Disablement payment PDF, 129KB

Applying for a payment after a member dies PDF, 135KB

Applying for a terminal illness payment PDF, 126KB


What happens when you make a claim?

Once you’ve applied, you’ll be assigned a case manager. Your case manager will help you understand the process and look after your application from start to finish.

They’ll also work with you to make sure we receive all the required information to process your application as smoothly as possible.

Need more information?

For more details about your insurance and claiming a payment, read the Insurance in your super guide for your division.

learn more

Minor Trust Deed

Setting up a Superannuation Minor’s Trust account and your bank or financial institution won’t accept a digital signature? Download this flyer and provide it to your bank.

Minor Trust Deed Information for financial institutions - pdf, 55KB

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