Contact Us

You can 

• email us,
• call 1300 300 273 (8am – 8pm AEST/AEDT weekdays) / overseas callers +61 3 9067 2108 (8.30am – 5pm AEST/AEDT weekdays), or
• write to us at GPO Box 1901 Melbourne VIC 3001.

You can lodge a complaint by contacting us using any of the options detailed above.

The simplest way to resolve a complaint can be to discuss it with us by calling 1300 300 273 (8am – 8pm AEST/AEDT weekdays).  If we’re unable to address your concerns over the phone, we’ll acknowledge your complaint and investigate further with the relevant internal team or with our insurer (as applicable).

While we aim to finalise all complaints as soon as possible, we will generally address your concerns within 45 days of receiving your complaint unless it is exceptionally complex.  

In the event that we’re unable to meet the timeframe, we’ll contact you beforehand to let you know why and we’ll make sure that we keep you informed about our progress on a regular basis.

Once we’ve made a decision about your complaint, we’ll write to you to tell you what the decision is, and the reasons why we’ve made this decision.

For further information about our complaints process, download our Complaints Policy. 

If you are unsatisfied with our response to you, or the complaints handling process itself, or you did not receive a response within the required time frame, you may be eligible to take your complaint to an external complaints body.

AustralianSuper is a member of the Australian Financial Complaints Authority (AFCA) which is a free, fair and independent dispute resolution scheme.

Australian Financial Complaints Authority 
Mail: GPO Box 3, Melbourne VIC 3001
Call: 1800 931 678
Online: afca.org.au

If your complaint relates to the handling of your personal information, you are able to escalate your complaint to the Office of Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner
Mail: GPO Box 5218, Sydney NSW 2001
Call: 1300 363 992
Online: oaic.gov.au